Shay Henderson
Web Developer • Technical Support Engineer • Documentation Specialist
About Me
I'm Shay Henderson — a technical support engineer turned web developer with a strong focus on frontend development, support tooling, and user experience. I've contributed to large-scale platforms, authored Help Center content, and built smart support systems including AI-driven responses and ticketing workflows. My background bridges hands-on support and modern web development, and I'm passionate about building practical, user-focused solutions that are well-documented and easy to maintain.
Services I Offer
Web Development
Modern, accessible websites and web apps built with frameworks like React, Next.js, and Astro. Focused on performance, clean design systems (Tailwind CSS), and user experience.
Frontend Support & Documentation
Specialized in building and maintaining help centers, authoring support documentation, and enhancing developer experience. Also experienced with AI-based support systems and ticketing workflows.
Technical Infrastructure Support
Experienced in managing system administration, hosting platforms, ticketing systems, and cloud-based admin tasks. Capable of supporting projects through migrations, setup, and technical troubleshooting.
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