Shay Henderson
Web Developer • Technical Support Engineer • Documentation Specialist
Professional Summary
Versatile web developer and former systems engineer with a strong background in building responsive, user-focused applications using technologies like Next.js, Astro, and Tailwind CSS. Currently contributing to the JPG Store frontend, while also supporting product quality through QA, help center content, and AI-powered customer support workflows. Experienced in both frontend development and technical support, including ticketing system management, knowledge base maintenance, and cloud platform operations. With a focus on clarity, performance, and real-world problem solving.
Technical Skills
Web Development
- Next.js
- React
- Tailwind CSS
- HTML/CSS
- JavaScript/TypeScript
- Astro
Platform & Tooling
- Git & GitHub
- PowerShell
- Node.js
- Hosting Platforms (DigitalOcean, Vercel)
- Documentation & Knowledge Base Systems
- AI-Powered Support Workflows
- Figma
Systems & Support
- Windows System Administration
- Active Directory
- Technical Support & Troubleshooting
- Ticketing System Management & Migration
- Cloud Platforms (Microsoft Azure, Google Cloud Platform)
Professional Experience
QA & Support Engineer
JPG Store • Sep 2022 – Present
- Developed modern, responsive web applications using React, Next.js, and TypeScript
- Test, debug, and document features across the Next.js-based web app and internal tooling
- Maintain and help expand the Help Center, focusing on high-quality documentation and user education
- Support platform reliability and issue resolution through hands-on testing and analysis
Information Technology Support Analyst
Macdit • Jun 2019 - Apr 2024
- Provided enterprise IT support, managing user issues across hardware, software, and networks
- Administered Active Directory, performed onboarding/offboarding, and managed user permissions
- Automated routine tasks and troubleshooting with PowerShell scripts to improve support efficiency
- Delivered technical support and training to staff across various departments
- Played a key role in maintaining infrastructure uptime and incident response
Key Projects
Portfolio Website
Built with Astro, Tailwind CSS, and TypeScript
Modern, responsive portfolio showcasing web development skills with dark mode support and optimized performance.
E-commerce Platform
Next.js, Stripe, MongoDB
Full-stack e-commerce solution with payment processing, user authentication, and admin dashboard.
Education & Certifications
Higher National Certificate (HNC) in Computer Science
West Lothian College • 2017 - 2019
Covered programming, networking, troubleshooting, operating systems, and IT management fundamentals.
Diploma in Information Technology & Telecommunications
QA Apprenticeships • 2020 - 2021
Hands-on training in IT support, Active Directory, network operations, and system troubleshooting.
Diploma in Information Security
QA Apprenticeships • 2022 - 2023
Focused on information security practices, infrastructure management, and secure system design.